Updated Benchmark: Incumbent Bank vs Fintech Progress (after 900 days)

Built for Mars | Peter Ramsey | Jan 17, 2023 More than 900 days ago, I published a series of case studies called the UX of Banking. These benchmarked and compared the user experience of 12 banks in the UK. It was a forensic process: logging, timing and cataloging everything on their mobile apps.  Those 6 chapters from

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